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Once you place your order and the payment is confirmed, you will receive two emails from us:

1. First Email: Sent instantly, containing the invoice and login details for trial orders.
2. Second Email: Sent shortly after, containing the login details and setup instructions. If you don’t find it in your inbox, please check your spam/junk folder.

In rare cases, it may take up to 8 hours to deliver your order.

If you placed your order and haven’t received the email with the login details within 8 hours, please check your spam/junk folder. If you still cannot find it, contact us via:

• Phone: (585) 812-1021 (sms)
• Email: [email protected]
• Live Chat:Contact customer service via the WhatsApp button in the lower right corner

You can use up to 2 devices simultaneously, depending on your order. When selecting the duration, you must also select the number of connections you need. Each connection represents the number of devices you can use simultaneously.

Yes, we recommend using a VPN with our service. A VPN can help bypass any network restrictions or blocks that might affect your IPTV streaming experience. It also enhances your privacy and security while streaming. Please ensure your VPN is configured correctly and connected before using our service.

Yes, we do offer refunds under certain conditions. Please check our Refund Policy for more details.

If your PayPal account is active but the payment has failed, it may be due to a timeout caused by network problems. Please refresh the page and try again. If the problem persists, click on the WhatsApp button in the lower right corner to contact customer service, and we will send you a direct invoice via email.

There are several reasons for a debit/credit card transaction failure, which may be caused by the website, our bank, or the issuing bank. If you encounter a payment failure, please try the following methods:

1. Double-check the card number, validity date, and VCC, then try again.
2. Try another card.
3. Use PayPal, which has a high success rate.
4. If you don’t have PayPal, choose PayPal as the payment method at checkout, then click on debit/credit card and enter the required information.
5. Contact customer service via the WhatsApp button in the lower right corner, and we will send you a direct invoice via email.

• You will need:

  • A Smart TV, Android/Apple device, Firestick, Magbox, Nvidia Shield, Smartphone, or Computer/PC
  • An internet connection

  With these, you can subscribe and get connected immediately.

• No physical installation is required. After subscribing, follow the easy setup instructions sent to your email. Configuration instructions are automatically sent with the login details.

   

No, when you buy your IPTV subscription from us, you are free to use the service for the purchased duration. If you decide not to renew your subscription or use our service anymore, you are free to do so.

We offer a 99% uptime guarantee on the service. The service is available 24/7/365. If you have an issue, contact us, and we will respond within the shortest period, usually within an hour or less during working hours.

There are no performance issues. Our IPTV works worldwide as long as you have an internet connection. If you experience any issues, please contact us, and we should respond within an hour or less during working hours.

We only store the data you provide while signing up, including:

• Your name to create your account.
• Your email address to send you the login details.
• Your phone number to contact you via WhatsApp if we cannot reach you via email for any reason.

We do not store any payment details. We do not send promotional emails or SMS.

One subscription can be used on multiple devices, but you can watch only on one device at a time unless you purchase additional connections.

Our service supports various devices, including Smart TVs, Android TV boxes, Firestick, smartphones, tablets, computers, and more.

After subscribing, you will receive configuration instructions via email. These instructions will guide you on how to set up IPTV on your specific device.

For optimal performance, a high-speed internet connection is recommended. For HD streaming, a minimum speed of 16 Mbps is suggested.

If you experience buffering or streaming issues, please check your internet connection, restart your device, or contact our customer support for assistance.

• Phone: (585) 812-1021 (sms)
• Email: [email protected]
• Live Chat:Contact customer service via the WhatsApp button in the lower right corner

While we can guide you on using third-party apps, please note that we do not control these apps. If you encounter issues with an app, we recommend contacting the app’s support team. However, we are here to help with any setup or service-related issues.